This privacy notice lets you know how Alpheus Environmental Limited (Company Number 2499491) use your personal data we collect as data controller and when we may be required to share such information with our suppliers and selected third parties in delivering the services you require.
Personal data is any data which can identify you. It can identify you either on its own or when joined to other data we have.
Alpheus welcomes your questions and comments regarding our policy on processing personal information. If you have any queries, please contact us by one of the methods listed below.
We collect your personal information when you become a customer of Alpheus and at other times when you contact us regarding our services. This includes times when you may:
At times, we may collect your data from publicly available sources such as corporate websites.
When you register to use our services, we will ask you to provide us with certain personal data in order to administer your account.
The personal data we may request includes your contact details e.g. your name, email address and telephone number. When you are acting in the course of a business, this may also include the personal data of other employees at your organisation.
Alpheus do not process special categories of personal data in the delivery of our services.
Where we need your consent to process your data, we will clearly ask for it and will tell you why we are processing your data. If you withdraw your consent, we will stop processing your data for the purpose for which you gave consent. This does not mean that we will no longer process your data - we may still process your data if we have another purpose with a different legal basis.
The law requires that we have a specific legal basis to process your personal data. The majority of the processing that we undertake is carried out on the basis that it is needed to enable us to comply with our contractual obligations, by fulfilling an order you may have placed with us, or to pursue our legitimate interests.
Where we process your personal data in this way, we do not need your consent to do so.
We may share your personal data with third party suppliers and partners in order to deliver the services you require.
Please note that whilst you are able to object to your data being shared with these companies, we may be unable to provide you with the services you require as a result.
Whilst your personal data will not be transferred outside of the European Economic Area by Alpheus, there may be instances in which it may be by our partners and suppliers. If it is, we will ensure that they have the necessary procedures in place to ensure it is appropriately protected.
We will retain your personal data for as little time as possible to enable us to deliver the service you requested, or we are legally obliged to. As a minimum, we retain customer information for a period of 6 years following the purchase of the service your require or having raised an issue directly with Alpheus.
Our website lets you have full control over the personal data stored regarding your browsing activity.
You have a number of rights in relation to the personal data that we hold about you.
If we refuse your request under the above rights, we will tell you why. You have the right to complain as outlined below.
If we are unable to action your request we will explain to you our reasons.
If you have subscribed to receive news and updates from Alpheus you will receive these to your email address until such time you unsubscribe. We may also use your email for to deliver sponsored content on LinkedIn that we think may be of interest to you.
You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing emails, or by emailing email@example.com.
If you have not subscribed to receive news and updates from Alpheus, we will not use the personal information we collect from you to market our services.
Regardless of whether you have subscribed or not , we will not share it with any third parties for marketing purposes.
If you believe there has been a breach of your personal data or that your rights have been affected, you may complain to the Group Data Protection Officer by writing to:
Data Protection Officer
Anglian Water Group
Ermine Business Park
Alternatively, you can make a complaint to the Information Commissioner’s Office by visiting their website www.ico.org.uk, or phoning 0303 123 1113.
A cookie is a text-only string of information which a website downloads to your computer or device. They are used to make the website work efficiently or to provide information about your visit.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org
We may collect technical data about the type of Internet browser and computer operating system that you use, and also which pages you visit and interact with. This information does not identify you as an individual and is used only for tracking site use so that we can improve our experience on the site.
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and how you can control it.
If you have any questions that haven’t been covered, please contact us.
Alpheus Environmental Ltd
1 Percy Road