Photo of two operators at a wastewater treatment site

How to choose a water or wastewater management company

Alexandra Johnson
August 31, 2023
4 minute read
Operations and Maintenance

Water and wastewater treatment is an essential process that is required to protect our environment and ensure that water resources are properly managed. As we work towards a more circular economy, management is becoming more complex as industry seeks to recycle more of the water they use, and recover energy through anaerobic digestion. So, it is essential to choose the right provider to manage your water or wastewater operations.

5 considerations when choosing a water or wastewater management company

1. Credentials

When selecting an industrial wastewater management company, it is crucial to consider the company's accreditations and track record, including their experience in managing similar plants and success rate in meeting regulatory requirements.

You can be assured your plant is in safe hands with Alpheus. With over 30 years in water and wastewater operations, we ensure we follow industry best practice and giving our customers full confidence in the consistent service we deliver and maintain the following independent ISO accreditations: ISO 9001 Quality Management system; ISO 14001 H&S Management system; ISO 45001 H&S Management system.

Many of our Engineering team have completed the IOSH approved Process Safety course, an essential practice in high-risk industries, such as chemical and pharmaceutical, and where toxic chemicals and flammable gases are present.

We’re also an upper tier registered waste broker if you need to arrange liquid waste collection from site. Read more about our credentials on our management systems page.

2. Level of expertise

Another is a water contractor’s level of expertise. Choose a company that has a team of qualified and experienced professionals who can offer you the best possible solutions for your water or wastewater treatment plant. This includes having a deep understanding of the complex processes involved in water and wastewater treatment, and access to equipment and further support. As part of the Anglian Water Group, one of the largest UK water companies, we use industry leading tools and processes, and benefit from expertise and involvement with innovation groups within the business.

We employ a team of highly qualified and experienced process and environmental scientists to meet specialist needs (e.g. chemical and pharmaceutical)

3. Existing customers

One of the best measures is to find out what companies and organisations they manage wastewater operations and maintenance for. Case studies are often available on the provider’s website, or can be provided on request. Seeing references and testimonials is a must and a good question to ask is the length of time they have been managing operations for, as customer loyalty is a good sign of quality management.

We’re proud to manage some of the largest private and public water and wastewater treatment sites in the UK and Ireland, including The Glenmorangie Company, Center Parcs, Cranfield University, and Bakkavor, to name just a few.

4. Their approach

It’s important to consider the way they work and how that supports your goals and your company’s purpose and values. Here at Alpheus, our purpose is to help businesses thrive in a sustainable way. We pride ourselves on honesty and transparency and always put the customer needs at the heart of our solution. Our values give some insight into how we operate:

  • Excellence: We strive for excellence in everything we do. We adopt an ethos of continuous improvement in safety, processes, business operations and ourselves.
  • Collaboration: We actively pursue new and creative ways of helping our customers achieve their goals, and seek new ways to improve the efficiency and safety of operations through knowledge sharing.
  • Innovation: Together we are stronger, more successful, and more innovative. We are inspired by, and value the contribution of our colleagues, customers, and our network as we build a more sustainable future.
  • Solution-oriented: We are not bound by the constraints of our own technology. We work closely with each and every customer to develop the best and most cost-effective solution for their unique needs and the needs of the environment.

5. Their location

Depending on the type of service you are looking for, the location of your wastewater management company may matter. For example, if you don’t need full-time on-site support, you will need to be happy there are engineers in the area and that remote support is available. Whilst our head office is based in the East of England, we have sites and Engineers across the country from Kent to the Scottish Highlands.

If you’re looking for regular or occasional liquid waste disposal we’re able to arrange collection across the while of the UK, or if you prefer to tanker your waste to us, we have liquid waste recycling sites in Basildon, Lincoln, Milton Keynes and Norwich.

Benefits of outsourcing waste management versus self-management

If you’re reading this article, you may be considering outsourcing your wastewater operations and maintenance, rather than keeping it in-house. Here are some key benefits of outsourcing, that you can read more about in our article, 7 reasons to outsource management of your wastewater treatment.

  1. The ability to focus 100% on your core business
  2. Sleep better at night with compliance assured
  3. Improve efficiency
  4. Achieve sustainability targets
  5. Save money by optimising performance and recycling resource
  6. Benefit from industry leading standards and processes
  7. Beat the staffing crisis

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